We used PMI for the first time this year at the end of August. Our flight out was delay but the driver was there when we arrived. Using the service meant there was no delays waiting for coaches and stopping at other hotels. On return the driver arrived early and waited (we grabbed a final dip in the sea). Both drivers were brilliant and the vehicles were clean. The contact with the office reassured me there would be someone there at each end. This was money well spent, nothing to improve sand thank you.