No complaints at all, there was a person waiting for us when we got off the plane and helped us with our luggage.I had requested 3 different types seats for the kids and they were all there. Coming home I got a call the day before from the company to say they were massive delays at the Airport and suggested collecting us 45mins earlier which was great as we did not know about the delays. People were actually missing there flights. They didn’t need to do this but they did – great Customer Service.