I booked online prior to my holiday in August 18. The booking was very straight forward and I received a confirmation email straight away. The email gave me detailed instructions of what I needed to do on arrival at Palma airport, once I had collected my luggage (Print out and take with you). I was greeted by a lovely gentleman who helped with the suitcases to the car. Journey took about 55 minutes to Cala Bona…. I was so pleased with the service that I booked again for my return journey to Cala Bona in October. This time I had a two hour delay from Cardiff and was pleased to read in my confirmation that I didn’t need to do anything (Which was lucky because we were on the runway for the two hours not knowing when we were going to leave) that they would check arrival times their end. This time I booked a return journey and a female driver was waiting for us with a plaque with our name on at Palma Airport even though we were two hours late. She told us that we needed to confirm by either email or phone our return journey detail (just in case of any changes) however PMI emailed me 3 days before to confirm which I replied to. Taxi was waiting outside at the correct time to return us to the airport… will be booking again next year without a doubt.