“Amazing service”

My husband and I, my mum and our 3 young children arrived in Palma on a Sunday evening and were greeted by Michael in the arrivals hall. He was in uniform, spoke excellent English and escorted us to our minibus which was clean and ready with suitable car seats for our children. We had an excellent journey to our villa and Michael insisted on waiting with us until the villa owner arrived with the keys and even spoke to him on our behalf as the owner did not speak much English.
Once we had settled into the villa we noticed that a bag was missing including my son’s much loved soft toy dog. I emailed Taxi Pmi asking if we had accidentally left them in the minibus as it was after 10pm at this point.
Alfonso replied before 7am the next morning to say he would check with Michael and sure enough later that day I had another email to say they had found the missing bag and they would try to make arrangements to get it to us.
That evening Alfonso emailed again to say that Gabby would be delivering the bag the following morning at 9:30am. Sure enough he arrived promptly with the bag and the missing dog! They wouldn’t accept any money for the journey either – we did tip the drivers though!
I really can’t imagine there are many British cab companies who would achieve this level of customer service. Our return journey back to the airport was equally as good with the driver arriving promptly with the taxi ready with the car seats.
I cannot recommend Taxi Pmi more highly. Alfonso and his team are brilliant.
Thank you for making our holiday transfers totally stress free ☺️

http://www.taxipmi.com